Help Center

Visa, Mastercard, American Express, Discover and Paypal are accepted when you place your order online. If you prefer to pay by check or money order, please call customer service to place your order.

Are you placing a large order for your business, church, choir, school, university, club, wedding, etc?  Take advantage of our volume discount pricing. See details below:

Discounts
We also offer large quantity discounts from 4% to 25%. Discounts are as follows:

• If your merchandise order is at least $200, enter SAVE4 for a 4% discount.
• If your merchandise order is at least $400, enter SAVE8 for an 8% discount.
• If your merchandise order is at least $600, enter SAVE12 for a 12% discount.
• If your merchandise order is at least $800, enter SAVE16 for a 16% discount.
• If your merchandise order is $1,000 or more, enter SAVE20 for a 20% discount.
• If your merchandise order is $2,000 or more, enter SAVE25 for a 25% discount.

Discounts cannot be combined and are only available on orders placed online and fully paid at the time of shipping. Discounts exclude shipping and possible taxes. Orders must be shipped to a single destination. Discounts are not automatic and the promotional codes must be entered in the shopping cart. For reference, you can enter your discount in your shopping cart.

Purchase Orders
Purchase orders are available for approved schools within the USA placing orders of $50 or more. To place a purchase order, please fax us the PO, signed by the Principal or designated school official, at 215.970.2694. Before we ship the order, we must receive the signed purchase order. The invoice payment is due within 30 days after shipping. Late payments are subject to a 1.5% per month late charge added to the bill.

If you have any questions or would like to speak with a specialist, please visit our Contact Us page and email or call us, whichever you prefer.

Please contact us immediately if you need to change or cancel your order. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to cancel.

If your company, school or organization prefers to submit a purchase order instead of placing an order online, you can submit your purchase order in one of 3 ways:

1)  Email your purchase order (details)
2)  Fax your purchase order to 215.839.3277
3)  Place purchase order via phone by calling "Christian" ext. 126

After you place your online order, you will receive an automated email with a direct link to your "Order Status" page. You can then easily check the status of your order at any time that is convenient for you.

If you ever require additional assistance, please feel free to call us (888.770.7785) or use live chat during our normal business hours and one of our friendly customer care reps can assist you.

Certainly, after filling out your online order, you will receive a detailed invoice receipt that you may either save or print out for your own records. You will also automatically receive an email confirmation with your order details.

We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so. 

Information Collection & Use:
Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc. Users have a choice of receiving future mailings during the registration process.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address), and financial information (like their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary. i.e, in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for products and services. The customer ID numbers are assigned to Web site visitors to verify the user's identity and for use as account numbers in our record system. 

Security:
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".

If you have any questions about the security at our web site, please send an e-mail via our contact form.

Absolutely, we do incorporate SSL (Secured Socket Layer) Technology. This encrypts your information and prevents others from being able to see your information.

If you are not 100% satisfied with your purchase from NecktiesInStock.com, you can return your item(s) for a full refund within 90 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.)

In order to return an item, you must obtain a RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. To obtain a return authorization number, please either email us or call customer service at 888.770.7785 during business hours (10am - 6pm EST).

Once you receive your RMA number, please include your RMA number with your returned items and send the package to:

NecktiesInStock.com
Attention: Returns Dept
84 Parker Avenue
Trenton, NJ 08609

Please return your item(s) using a shipping service that provides you with a tracking number (such as UPS, Fedex, USPS, etc) so you can keep track of your return.

Once we receive and process your return, we will refund your credit card for the full product amount. (NOTE: we do not refund or credit shipping charges. Shipping charges are the customer's responsibility).

Once you ship your item(s) back to us, please remember that it may take 1 to 5 business days for your returned package to reach our warehouse (depending where you are shipping from) . Once your returned package is received and inspected, your refund will be processed and automatically applied to your credit card or original method of payment within 5 to 10 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

All returns/exchanges must be received by our returns department within 30 days of receiving your order.

If returning an item to our warehouse (whether it is a return or an exchange for another item), it is the customer's responsibility to pay the return shipping charges. Feel free to use whichever shipping method you prefer to send returned items back to us (see NOTE below).

(NOTE: For shipping items back to us, we do recommend that you take advantage of a mail carrier's (UPS, Postal Service, FedEx, etc) "delivery confirmation" feature. This will allow you to easily track your return and make sure that it gets delivered to our address. Although most returns do successfully make it back to us, you should be realistic and realize that mail carriers (UPS, Postal Service, FedEx, etc) do occasionally make mistakes and may lose/mis-ship a package. In the rare event of a mistake occurring, you want to be able to track your package to see where it ends up at. We cannot be responsible for a returned item that was lost/mis-shipped in the mailing process. Once again, for this reason we do recommend that you use a "delivery confirmation" feature when sending back an item.)

For orders that are $75 ore more, FREE shipping is available.  For orders under $75, shipping is a low flat rate of $8.95.

Orders placed before 3pm EST are scheduled to ship out same day; orders after 3pm EST are scheduled to ship out the next business day.

When you go through the online checkout process, all shipping options (included expedited shipping options) and costs will be displayed so you can easily select your shipping preference.

The following expedited shipping options are available when you check out:

• UPS 3-Day Select
• UPS 2-Day Air
• UPS 1-Day Air

Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.

We do not ship to international locations other than U.S. Territories and Military APO/FPO addresses.

Typically, we do not require a signature when we ship your package. However, there are instances when the delivery driver may decide to choose this option at their discretion.